Shelandy Company, warranties to the original purchaser for a period of One year of consumer usage effective the date of purchase. "Defect" is defined as imperfections that impair the original function of the product.
This policy covers any defects in the manufacturing of the Shelandy products except violation of maintenance instruction that noticed on products manual.
The original purchaser is responsible for providing proof of purchase records, like screenshots or receipts.
WARRANTY COVERED: Replacement of defective parts or whole item, and product return to consumer.
WARRANTY NOT COVERED: Damages caused by pet are not covered under product's warranty nor are damages caused by abuse or failure to perform normal maintenance or any other expense. This Warranty shall not apply to any defect, malfunction or failure to conform with the Warranty provisions if caused by damage (not resulting from defect or malfunction) due to unreasonable use by the Purchaser. This includes CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOTHE ABOVE LIMITATION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights which may vary from state to state.
Refunds will be issued within 3-5 business days once the product is returned and received by our returns department.
For inquires regarding a warranty replacement, please fill out the form below and we will get back to you within 2 business days.