Refund policy
Return Policy
Thank you for shopping with us. We value your satisfaction and aim to provide you with a seamless shopping experience. Please review our return policy below:
Returns
You have a grace period of 30 from the date of receipt to initiate a return. To be eligible for a return, your item must meet the following criteria:
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Unused Condition: The item must be unused, undamaged, and in the same condition as when you received it.
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Original Packaging: It must be returned in its original packaging, including any accompanying documentation and accessories.
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Proof of Purchase: A receipt, invoice, or any proof of purchase must accompany the returned item.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the status of your refund via email. If your return is approved:
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Refund Initiation: We will initiate a refund to the original method of payment. Please note that the timing of the refund receipt is subject to the processing times of your payment provider.
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Credit Processing: The credit will typically be processed within [number of days, e.g., 7-10 business days] after approval, depending on your financial institution's policies.
Shipping
Please note that you will be responsible for bearing the shipping costs associated with returning your item. Shipping costs are non-refundable.
Contact Us
Should you have any inquiries or require assistance regarding the return process, please do not hesitate to reach out to our customer service team at warranty@shelandy.com. We are here to assist you!