Return and Refund Policy

This policy explains our return eligibility, refund process, and important conditions.

↩️ Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in its original packaging and in resellable condition.

You’ll also need the receipt or proof of purchase.

💰 Shipping & Fees

Return Shipping: For non-quality related returns (e.g., changed your mind, purchased by mistake), customers are responsible for the return shipping costs. If the product is defective or damaged, we will cover the shipping expenses.

Restocking Fees: We do not charge any restocking fees for items returned in their original condition within the 30-day window.

⛔ Non-Returnable Items

To ensure hygiene and safety for all customers and to maintain the integrity of our high-value equipment, the following items cannot be returned:

• Customized Products: Equipment tailored to specific requirements—such as private label (custom branding), specialized voltage configurations, or unique control systems—are strictly non-returnable.
• Irreversible Damage: Any machines that show signs of irreversible damage, including surface scratches, physical deformation, permanent staining, or heavy soiling that cannot be cleaned to original condition.
• Incomplete Items: Items missing original packaging, internal padding, manuals, accessories, or parts.
• Final Sale: Items explicitly marked as "Clearance" or "Final Sale" at the time of purchase.

📦 Return Process

To start a return, please contact our support team at sales@shelandy.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back without prior authorization will not be accepted and will not be eligible for a refund.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures clear tracking and a faster replacement process for your business.

⚠️ Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Improper Use or Accidental Damage: Damage caused by improper installation, voltage mismatch, or physical mishaps (including impacts, dropping, or knocking) on the customer's side is not covered.

💳 Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7 business days.

📩 Questions about returns or refunds?

SHELANDY IMPORT CORPORATION
20515 E WALNUT DR N, WALNUT CA 91789 USA