Shipping & Freight Delivery Policy

Professional crated freight delivery for large pet wash equipment across the United States.

Crated for Maximum Protection

All SHELANDY pet wash stations are professionally packed in custom-built industrial crates to ensure maximum protection during long-distance freight transportation.

Each unit is secured on a pallet base and enclosed with reinforced honeycomb panels, specifically designed for heavy equipment shipment.

• Custom industrial crate construction
• Palletized for forklift handling
• Designed for long-haul freight transport
• Minimizes risk of transit damage

Order Processing & Dispatch

• Orders are processed within 3–5 business days after payment confirmation
• Freight booking is scheduled once the unit is ready for dispatch
• Tracking information will be provided when the carrier picks up the shipment

Business days exclude weekends and U.S. public holidays.

Estimated Transit Time by Region

Transit times are estimates provided by freight carriers and are not guaranteed.

Residential Delivery & Lift Gate Service

Residential delivery addresses do not incur additional surcharge.

Freight trucks are equipped with lift gate service to ensure safe curbside unloading.

• No residential delivery surcharge
• Lift gate included for safe unloading
• Curbside delivery only (inside placement not included)

Delivery Inspection Requirement

Customers must inspect the shipment before signing the delivery receipt.

• Inspect the crate exterior for visible damage
• Note any damage clearly on the delivery receipt
• Take photos immediately if damage is observed
• Contact SHELANDY support within 24 hours

Shipping Damage & Claims

Any shipping damage must be reported within 24 hours of delivery with clear photo documentation.

Failure to note damage at the time of delivery may affect claim eligibility with the freight carrier.

Questions about shipping or freight delivery?